Barry Heneghan (Dublin Bay North, Independent)
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279. To ask the Minister for Transport, Tourism and Sport the policy of the National Transport Authority with regard to meetings with individuals working in the transport industry (details supplied); and if he will make a statement on the matter. [23157/25]

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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As Minister for Transport, I have responsibility for policy and overall funding in relation to public transport; however, I am not involved in the day-to-day operations of public transport.

With regard to the complaints process involving the NTA, their Customer Charter describes the NTA's commitments to public transport customers. While the NTA's Customer Action plan describes how they deliver the commitments and standards that are set out in the Customer Charter. In the event that someone wishes to raise a complaint with the NTA, they can contact them through any of the following means:

Email: info@transportforireland.ie;

Phone: 01 879 8300;

By Letter: National Transport Authority, Dún Scéine, Iveagh Court, Harcourt Lane, Dublin 2; and

Twitter: @TFIupdates

The NTA will acknowledge all customer complaints received, and they aim to issue a full response in a timely manner. The NTA also use independent market research providers to audit and offer suggested improvements to their services. As such, the NTA remain the body best placed to assist with any queries or concerns in relation to public transport services.

In the event that a complaint submitted to the NTA has not been responded to/resolved, the matter can ultimately be escalated to the Office of the Ombudsman (Make A Complaint | Ombudsman.ie | The Office Of The Ombudsman).

In light of the NTA’s responsibility in this area, I have forwarded the Deputy's question to the NTA for direct reply. Please advise my private office if you do not receive a response within ten working days.