Mr. John McKeon:

We specify the range of services that must be provided by the JobPath providers. Other countries use what is called a black box approach. They would say, "We are sending you a jobseeker. Your job is to try to help the jobseeker get a job. We don't care how you do it but if you do, we'll pay you a certain amount". We said we would not go that route and that we will specify a minimum range of services that must be provided such as assistance on curricula vitae and interview skills, the development of a personal progression plan, if a person is in employment, support for the first three months they are in employment, and a range of other services.

We do customer satisfaction research. We have done it four or five times now; I think I provided the most recent published version of the research and the information. We ask customers if they are satisfied that the service being delivered is a good one and so on and on a scale of zero to five, where five is brilliant and zero is lousy, they score it at 4.3 or 4.4.

It was across pretty much everything we measure, including the personal progression plan, post-employment support and whether they think the services are valuable and will help them get a job. At the macro level the feedback from customers is good. We have done approximately 180 inspections of JobPath providers, although I need to verify that number as it might be a little off. We have inspectors who check what is happening on the ground. We have not come across anything that causes any major concern. There are always issues but any that we have had have been sorted out. We have not come across any major issues. One of the questions-----