Oireachtas Joint and Select Committees
Wednesday, 5 March 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Bi-annual Review 2013: Financial Services Ombudsman
2:20 pm
Ciarán Lynch (Cork South Central, Labour)
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I wish to deal with the mortgage arrears resolution process, whereby borrowers can appeal the decision of the arrears support unit internally within a bank. When they lose the appeal, they then appeal on the grounds that the lender did not follow the MARP, but they cannot appeal the decision of the bank. In the case of the MARP, how many appeals have been made to the Financial Services Ombudsman?