Oireachtas Joint and Select Committees

Wednesday, 5 March 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Bi-annual Review 2013: Financial Services Ombudsman

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2:20 pm

Ms Jacqui McCrum:

We would title these complaints under repayment terms. Page 25 of the review indicates that in 2013, of the 748 complaints received in this complaint type, 607 were related to mortgagor arrears resolution process complaints, which is more than 81%.

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