Oireachtas Joint and Select Committees

Wednesday, 5 March 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Bi-annual Review 2013: Financial Services Ombudsman

2:20 pm

Photo of Ciarán LynchCiarán Lynch (Cork South Central, Labour) | Oireachtas source

I wish to deal with the mortgage arrears resolution process, whereby borrowers can appeal the decision of the arrears support unit internally within a bank. When they lose the appeal, they then appeal on the grounds that the lender did not follow the MARP, but they cannot appeal the decision of the bank. In the case of the MARP, how many appeals have been made to the Financial Services Ombudsman?

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