Ms Bernie McNally:

I certainly think it would be worth the person's while making contact with us. The HSE has acknowledged it lost some applications at a particular stage when it was inundated and its systems are much better now. We have received assurances it is not happening as much as it did in the past. Any member of the public who has suffered adverse effects from something such as this should come to us and we will see whether there is anything we can do. We have strong liaison with the primary care reimbursement service and we will try to see if we can do something.