James Geoghegan (Dublin Bay South, Fine Gael)
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255. To ask the Minister for Culture, Heritage and the Gaeltacht if he will detail how many physical letters the Minister’s offices and the customer service team in the Department received from the public in 2024; whether those letters are digitised; and if he will make a statement on the matter. [18462/25]

James Geoghegan (Dublin Bay South, Fine Gael)
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256. To ask the Minister for Culture, Heritage and the Gaeltacht if he will detail how many emails the Minister’s offices and the customer service mailbox the Department received from the public in 2024; and if he will make a statement on the matter. [18479/25]

Patrick O'Donovan (Limerick County, Fine Gael)
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I propose to take Questions Nos. 255 and 256 together.

I propose to take questions 255 and 256 together.

The number of emails received in the Minister's Office and to the dedicated customer service email in 2024 are set out in the table under

The Department operates a dedicated customer service mailbox and all customer service queries in 2024 were emailed to that mailbox. It is worth noting that individuals may also contact sections of the Department directly in relation to the various grant schemes the Department operates and any such queries are not logged to customer service mailbox but dealt with directly by the relevant units.