Pearse Doherty (Donegal, Sinn Fein)
Link to this: Individually | In context | Oireachtas source

389. To ask the Minister for Finance the number of complaints to the FSPO each year since 2018; the number of decision by the FSPO that have been upheld, substantially upheld, partially upheld and rejected each year since 2018; the number specifically in relation to tracker mortgages, in tabular form; and if he will make a statement on the matter. [10754/25]

Paschal Donohoe (Dublin Central, Fine Gael)
Link to this: Individually | In context | Oireachtas source

The Financial Services and Pensions Ombudsman (FSPO) is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses, against financial service providers and pension providers.

The FSPO publishes its Overview of Complaints on an annual basis, and it contains the information set out below. The FSPO is expected to publish the full set of 2024 data on 26 March 2025.

Table 1. Complaints received and closed 2018-2024

Table 2. Breakdown of complaints 2018-2023

Table 3. Of those decisions listed in table 2, how many were tracker related decisions

*In 2018, the Central Bank Examination on tracker mortgages was ongoing. Whilst the Examination was still underway, individual tracker mortgage related complaints were placed on hold by the FSPO pending confirmation that the Central Bank Examination had concluded in respect of those complainants.

In July 2018, as the Examination progressed, the FSPO began to take complaints that could potentially progress, off hold. They closed 153 tracker mortgage-related complaints in 2018, and no decisions were issued.

Table 4. The number of tracker decisions made by the FSPO that have been upheld, substantially upheld, partially upheld and rejected each year since 2018