Written answers

Tuesday, 21 October 2014

Department of Education and Skills

Student Grant Scheme Applications

Photo of Tom FlemingTom Fleming (Kerry South, Independent)
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536. To ask the Minister for Education and Skills if she will examine a third level education grant application in respect of a person (details supplied) in County Kerry; and if she will make a statement on the matter. [40383/14]

Photo of Jan O'SullivanJan O'Sullivan (Limerick City, Labour)
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As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service compliments the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries, such as that raised by the Deputy, may be emailed direct to SUSI at oireachtas@susi.ie. SUSI are responding to email queries within a matter of days.

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