Tom Hayes (Tipperary South, Fine Gael)
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Question 198: To ask the Minister for Children and Youth Affairs if she will confirm if the Office of the National Director, Children and Family Services, Health Service Executive, has introduced a customer charter for the policies and systems that have been introduced for dealing with the adoption files transferred from the Sacred Heart Adoption Society, Cork and if the charter be made available to the public; and if she will make a statement on the matter. [28571/12]

Frances Fitzgerald (Dublin Mid West, Fine Gael)
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As this is a service matter, I have asked the Health Service Executive to respond directly to the Deputy in relation to this matter.