Michael Ring (Mayo, Fine Gael)
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Question 344: To ask the Minister for Social Protection when an appeal will be heard in respect of a person (details supplied) in County Mayo. [3478/11]

Éamon Ó Cuív (Galway West, Fianna Fail)
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The Social Welfare Appeals Office has advised me that the appeal from the person concerned has been referred to an Appeals Officer who proposes to hold an oral hearing in the case. The person concerned will be informed when arrangements have been made.

There was a 46% increase in the number of appeals received by the Social Welfare Appeals Office in 2009 when compared to 2008, which in itself was 27% greater than the numbers received in 2007. There was an increase of a further 25% in the number of appeals received in 2010. These increases have caused delays in the processing of appeals. In order to be fair to all appellants, oral hearings are arranged in strict chronological order.

The Social Welfare (Miscellaneous Provisions) Act 2010 facilitated the use of experienced retired former Appeals Officers, on a strictly temporary basis to assist in reducing the backlog of Social Welfare Appeals cases. In addition to the provision of extra staff, more emphasis is now being placed on dealing with appeals on a summary basis so as to increase productivity. As a result, the number of appeals dealt with by way of oral hearing was reduced from 59% in 2009 to 31.5% in 2010. In addition, a project to improve the business processes in the office was undertaken which has resulted in a number of improvements being implemented and significant enhancements have been made to the office's IT and phone systems.

As a result of all of these initiatives, a total of 17,499 appeals were finalised by Appeals Officers in 2010 in comparison to 10,027 for 2009. When revised decisions and withdrawn cases are taken into account the total number of cases finalised in 2010 was 28,166 in comparison to 17,787 for 2009.

I am assured by the Chief Appeals Officer that she is keeping current processes under continuous review with a view to achieving a more effective throughput of appeals, while ensuring that any progress does not conflict with due process in terms of the rights of appellants and adherence to the requirements of natural justice. The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Bernard Durkan (Kildare North, Fine Gael)
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Question 345: To ask the Minister for Social Protection the position regarding the appeal against the refusal of carer's allowance in respect of a person (details supplied) in County Kildare; the length of time taken to process the case; and if he will make a statement on the matter. [3627/11]

Éamon Ó Cuív (Galway West, Fianna Fail)
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The Social Welfare Appeals Office has advised me that the appeal from the person concerned has been referred to an Appeals Officer who proposes to hold an oral hearing in the case. The person concerned will be informed when arrangements have been made.

There was a 46% increase in the number of appeals received by the Social Welfare Appeals Office in 2009 when compared to 2008, which in itself was 27% greater than the numbers received in 2007. There was an increase of a further 25% in the number of appeals received in 2010. These increases have caused delays in the processing of appeals. In order to be fair to all appellants, oral hearings are arranged in strict chronological order.

The Social Welfare (Miscellaneous Provisions) Act 2010 facilitated the use of experienced retired former Appeals Officers, on a strictly temporary basis to assist in reducing the backlog of Social Welfare Appeals cases. In addition to the provision of extra staff, more emphasis is now being placed on dealing with appeals on a summary basis so as to increase productivity. As a result, the number of appeals dealt with by way of oral hearing was reduced from 59% in 2009 to 31.5% in 2010. In addition, a project to improve the business processes in the office was undertaken which has resulted in a number of improvements being implemented and significant enhancements have been made to the office's IT and phone systems.

As a result of all of these initiatives, a total of 17,499 appeals were finalised by Appeals Officers in 2010 in comparison to 10,027 for 2009. When revised decisions and withdrawn cases are taken into account the total number of cases finalised in 2010 was 28,166 in comparison to 17,787 for 2009.

I am assured by the Chief Appeals Officer that she is keeping current processes under continuous review with a view to achieving a more effective throughput of appeals, while ensuring that any progress does not conflict with due process in terms of the rights of appellants and adherence to the requirements of natural justice. The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.