The Department is engaged in an ongoing programme of continuous improvement involving the redesign of office systems, business processes, procedures and work practices and the introduction of new technology solutions. In order to ensure that the potential of information technology is maximised the Department procures external consultancy to assist with this work. The Department also engages consultants for work which comes within the definition of 'consultancy' set out in Department of Finance guidelines i.e. where a person or organisation provides intellectual or knowledge based services (e.g. expert analysis and advice) through delivering reports, studies, assessments, recommendations, proposals, etc. that contribute to decision making or policy making.
The information requested by the Deputy is set out in the table and includes all private consultancy firms used by the Department during the periods 1 January 2004 to date in 2010.
It should be noted that the total expenditure on larger projects may be incurred over a period of one or more years.
I am satisfied that spending on consultancy ensures that the Department is maximising its investments in information technology and on improving its service to customers.
CONTRACTOR | € | PURPOSE |
BearingPoint Ireland Ltd. | 1,826,186 | Service Delivery Modernisation Programme Phase 2 |
Hewlett Packard Ireland Ltd. | 383,782 | Migration of Service Delivery Modernisation Phase 1 to Microsoft.net platform |
Gartner | 80,877 | Organisational Review of the Department's Information Systems Division |
Fujitsu Consulting | 72,771 | Service Delivery Modernisation Phase 1 Post Implementation Support |
Gartner | 55,055 | ISD Research |
Propylon | 42,380 | Support services in relation to Central Records System Development |
IBM Ireland Ltd. | 36,300 | Service Delivery Modernisation Phase 2 - Organisational change programme |
Similarity Systems Ltd. | 30,885 | Data Quality Audit on Customer Identity Data |
Lansdowne Market Research Ltd. | 30,492 | Expenditure review of Atypical Working Arrangements in relation to the Unemployment Scheme |
Accourt Ltd. | 26,391 | Development work in relation to Public Service Card |
BT | 20,691 | Technical Support - GVPN (Networks) |
Qualbase Ltd. | 17,854 | Database support for Oracle Financials Application. |
First Impression Design | 16,335 | Paper on demographic, economic, social and other changes impacting family life. |
Peoplesoft UK Ltd. | 15,365 | Maintenance of HRMS Peoplesoft application |
Goodbody Economic Consultants | 13,310 | Social Housing Cost Review for SWA Scheme |
Hewlett Packard Ireland Ltd. | 13,190 | Post implementation support for .NET Microsoft upgraded platform. |
James Doran & Associates Ltd. | 10,890 | Review of Dental Benefits Scheme |
Finglas Cabra Partnership Ltd. | 10,000 | Consultancy Research |
Oracle EMEA Limited | 9,433 | Maintenance of Oracle Financials application |
CPL Solutions Ltd | 8,833 | Consultancy in relation to REACH Project |
Public Appointments Service | 8,479 | Human Resources Consultancy |
Mr Robert Dowdall | 8,140 | Review of PRSI Benefit in Kind Scheme |
Technical Guidance Ltd. | 7,926 | Report on Insurance and Introduction of Actuarial Tables |
Olivia O'Leary | 6,655 | Family Fora Report |
Touchpaper Ireland Limited | 6,351 | Implementation of HelpDesk for Facilities Management |
Edward Delaney & Associates | 6,156 | Advice on Decentralisation |
The Policy Institute | 5,396 | Synthesis Report on NGO submissions in relation to family policy. |
Open Interface ltd. | 5,055 | Consultancy in relation to Office of Social Inclusion (OSI) website |
Community & Enterprise Department | 5,000 | Research relating to Families |
Una Ryan | 4,600 | Research |
Queen's University | 4,590 | Family Fora Report |
Landsdowne Market Research Ltd. | 3,872 | Review the Back-To-Work Scheme |
Economic and Social Research Institute (ESRI) | 3,594 | Research |
Richard Pawson | 3,542 | Support on Service Delivery Modernisation Business Object Modernisation (BOM) |
Excellence Ireland | 2,985 | Q-Mark Mock Audit |
LAN Communications | 2,542 | Webmarshall Installation & Consultancy |
Blue Wave Technology | 2,541 | Information Services Technical Support |
Mel Cousins | 2,178 | Methodological advice in relation to unemployment schemes |
Core Computer Consultants Ltd. | 1,742 | Maintenance on Corepay Salaries Application |
Matheson Ormsby Prentice | 1,452 | Research on Occupational Pensions Policy |
Eircom | 1,392 | Anti Virus Consultancy Services |
DSP Global Ltd. | 1,215 | Consultancy in relation to Oracle financials application. |
Frank O'Brien | 1,210 | Preparation of Commentary |
UCD | 1,120 | Families Research Programme |
Management Support Services (Ireland) Ltd. | 1,065 | Personnel investigation |
S.H.B. Carers Development Unit | 882 | Family Services Project (FSP) Carers Newsletter |
Morse | 750 | Advice on Optical Drive |
SQT Training | 550 | Consultancy Training |
CONTRACTOR | € | PURPOSE |
BearingPoint Ireland Ltd. | 2,074,225 | Service Delivery Modernisation Programme (SDM Phase 2) |
IBM Ireland Ltd. | 505,243 | Service Delivery Modernisation Programme |
BearingPoint Ireland Ltd. | 151,234 | Development of the Business Object Modernisation to support Overpayments & Debt Management |
Accourt Ltd. | 141,895 | Developing the business & functional requirements for E-payments |
Horwath Consulting Ireland Limited | 108,810 | Review of Medical certification, reporting, review & assessment for illness, disability & carers' schemes |
Prospectus Consultants | 82,765 | Review of the Management Advisory Committee (MAC) |
Qualbase Ltd. | 82,595 | Database support for Oracle Financials application |
IBM Ireland Ltd. | 82,551 | Development of a strategy for implementing change to support Overpayments & Debt Management System. |
Millward Brown Irish Marketing Surveys Ltd. | 73,000 | Independent Customer Survey |
SoftLaw Corporation (Europe) Ltd. | 52,473 | Proof of concept (POC) project in the use of legislative rule base technology (LRT) |
Deloitte & Touche | 51,425 | Auditing consultancy |
Price Waterhouse Cooper / Citicus | 50,000 | Embedding a structure, methodology and tools for managing Information Risk |
Hewlett Packard Limited | 47,698 | Consultancy in relation to Visual Basic.NET |
NTTX Limited | 44,528 | Health & Safety policy review |
Indecon International Economic Consultants | 39,812 | Review of National Employment Action Plan |
Nexus Europe (Ireland) Limited | 38,667 | Family Support Agency Software /Roll out of evaluation system for Family Resource Centres |
Bayberry Consulting Ltd. | 29,222 | Payment and Agency Reconciliation Project (PARP) |
Price Waterhouse Cooper | 29,040 | Officer identity & Access Management policy |
Microsoft MIOL | 20,226 | Review of Service Delivery Modernisation Phase 2 technical architecture |
Computer Associates PLC | 19,602 | Consultancy relating to Unicenter Systems Monitoring |
Espion Ltd. | 18,997 | Network Perimeter Security |
Hewlett Packard Ireland | 18,690 | Integration/performance testing/new architecture to diagnose problems. |
XPERT Technology | 14520 | Technical Support |
Core International | 11,479 | Maintenance on Salaries application |
Technical Guidance Ltd | 11,193 | Planning Unit Consultancy |
Steptoe & Johnson LLP | 10,345 | Planning Unit Consultancy |
ESRI | 8,430 | Background research paper for development of strategic approach to supporting families |
Dorothy Butler Scally | 7,986 | HR Consultancy |
DSP Global Ltd. | 7,485 | Customisation of Oracle Financials Assets module to support DSFA business requirements. |
Naked Objects Group Ltd. | 7,260 | Service Delivery Modernisation Phase 2 Review + Presentation |
Polaris HR Limited | 7,180 | Personnel Investigations |
Similarity Systems | 6,050 | Consultancy in relation to Overpayments and Debt Management Project |
Red Dog Design | 4,961 | Design of Business Object Icons for Service Delivery Modernisation |
Hewlett Packard Limited | 4,764 | Database support for Integrated Short-term Schemes system (ISTS) |
Trinity College | 4,500 | Planning Unit Consultancy |
Insight Test Services | 4,500 | IT Consultancy |
Edward Delaney & Associates | 4,477 | Facilitation for Statement of Strategy Workshop; Vision Exercise |
Mel Cousins | 3,630 | QA review of Back to Education Allowance Scheme |
Propylon | 2,723 | Functionality Change Request |
Compuware | 2,552 | IT Consultancy |
Open Interface Ltd. | 2,057 | Website maintenance & services |
Frank O'Brien | 1,815 | Planning Unit Consultancy |
Blue Wave Technology | 1,770 | Maintenance on Parliamentary Question application |
IFS Strategy Consulting | 1,452 | Transposition of Institutions Occupation Retirement Provisions (IORPS) Directive |
Waterford Area Partnership | 1,452 | Consultancy on Cumas Report |
Blue Wave Technology | 1,180 | Maintenance on Family Mediation Service Agency application. |
Willem Adema | 1,153 | Presentation |
Dr Valerie Richardson | 900 | Family Conference |
HSE (Carers Development Unit/Services for Carers) | 896 | Family Service Project |
Peoplesoft UK Ltd. | 592 | Maintenance of Peoplesoft application (Human Resource Management System) |
YEAR: 2006 |
CONTRACTOR | € | PURPOSE |
BearingPoint Ireland Ltd | 6,990,986 | Service Delivery Modernisation Programme & Business Object Modernisation Development |
Price Waterhouse Coopers | 257,047 | Consultancy & Risk Analysis of IT systems |
Horwath Consulting Ireland Limited | 169,176 | Rev iew of Medical certification, reporting, review & assessment for illness, disability & carers' schemes. |
IBM | 164,555 | Service Delivery Modernisation Phase 2 |
Accenture | 162,947 | Strategy for Document Records & Information Management. |
Fujitsu Services CFS Ireland | 133,709 | Upgrade to Oracle Financials application |
Hewlett Packard | 120,445 | Develop a strategy & recommendations on use of Microsoft Windows Active Directory |
PA Consulting | 105,919 | Programme management for Overpayments & Debt Management (ODM). |
Bayberry Consulting Limited | 97,405 | To support the development of the functional specification for Payment and Agency Reconciliation Project (PARP) |
IQ Content Ltd | 57,999 | To support the development of a strategy for DSFA website www.welfare.ie |
Hewlett Packard | 51,219 | Proof of Concept consultancy |
BearingPoint Ireland | 43,219 | DSFA contribution to Shared Services contract with CMOD |
Hewlett Packard | 41,685 | Ongoing software maintenance and support services for DISC |
Imformatica Ireland Ltd | 37,056 | Customer Identity Data Quality Management Consultancy |
Propylon | 28,604 | Ongoing software maintenance and support services for DISC |
NTTX Limited | 26,939 | Health & Safety review |
ESRI | 24,200 | Consultancy on Customer Profiling |
Mel Cousins | 23,812 | Consultancy on review of the social welfare code |
Prospectus Consultants | 20,861 | Review of the Management Advisory Committee (MAC). |
Red Dog Design | 16,553 | Design of icons. |
Policy Institute | 16,190 | To provide a NAPS / Consultation report. |
Alldocs Limited | 16,026 | Scanning & indexing of customer, claim & administrative papers. |
RITS | 15,464 | IT Forensic Investigations |
Qualbase Ltd. | 15,202 | Database Support for Oracle Financials application |
REHAB Care | 13,782 | Locall Leaflet Distribution for DSFA customers |
Hewlett Packard | 13,281 | Integration of Overpayments & Debt Management Application with Service Delivery Modernisation. |
IBM | 11,587 | Scanning services |
Mel Cousins | 8,470 | Quality Assessment of the Review of the Supplementary Welfare Allowance Scheme |
Core International | 7,367 | Corepay support & maintenance |
Technical Guidance Ltd | 4,840 | Consultancy on Pensions Policy Review. |
Hewlett Packard | 4,805 | Post implementation support for Child Benefit (CB) V1.3 Code Base |
Petrus Consulting | 4,742 | Consultancy on Expenditure Review of Carer's review. |
Data Conversion | 4,295 | Data Entry services |
Mel Cousins | 4,235 | UA/UB Atypical Expenditure Review - assessment report |
Open Interface Ltd. | 4,006 | Website Maintenance |
Deloitte & Touche | 3,267 | ICT audit expertise |
Agnition | 1,815 | Project Management Consultancy |
SoftLaw Corporation (Europe) Ltd | 1,753 | Proof of concept (POC) project |
Polaris HR Ltd. 2005 | 1,617 | Personnel Investigations |
Collette Gaughran | 550 | To assess IS needs for people in DSFA with a disability. |
Irish Sign Link | 270 | Interpretation Services |
Darren Malone | 100 | Website Development |
YEAR : 2007 |
CONTRACTOR | € | PURPOSE |
Bearing Point Ireland Ltd | 6,786,136 | Service Delivery Modernisation (SDM) Programme |
Accenture | 281,243 | DSFA Corporate Taxonomy |
Mercer Human Resource Consulting | 199,650 | Actuarial Review of Social Insurance Fund |
Informatica Ireland Ltd. | 82,818 | Customer Identity Data Quality Management |
Fujitsu Services CFS Ireland | 77,656 | Financial Support Systems - Oracle Financials Upgrade |
Deloitte & Touche | 72,916 | IS Audit consultancy |
OECD | 70,000 | Thematic Review on reforming Disability Benefit |
Hewlett Packard | 58,962 | ISS Active Directory Strategy |
Hewlett Packard | 51,219 | IT Consultancy in relation to Business Object Modernisation/Open VMS |
Inpute Technologies | 48,540 | Intelligent Character Recognitions/Optical Character Recognition |
Naked Objects Group Ltd | 47,160 | Business Objects Modelling Advice and Expertise for Service Delivery Modernisation (SDM) Programme |
Mel Cousins & Associates | 44,322 | Equality Review of the Social Welfare Code |
NTTX Ltd | 43,560 | Report on Health & Safety Programme |
Goodbody Economic Consultants | 36,784 | Study on Social Housing/Rent Supplement |
Goodbody Economic Consultants | 31,037 | Reports on Economic Implications of Demographic Change and Pensioner Support Ratio |
Core International | 30,078 | Provision of Retro-Overtime Module to Corepay, Online Payslips, Time & Attendance System |
IPSOS MORI Ireland | 27,104 | Customer Service Survey (South East Region) |
Steve Wylie | 24,200 | Consultancy support for production of an Information Communication Technology Strategy |
Naked Objects Group Ltd | 17,001 | Business Object Support - Medical Referral Assessment Implementation |
Red Dog Design Consultants | 13,806 | National Anti-Poverty Strategy (NAPS) Consultation Report |
Price Waterhouse Cooper | 12,100 | Management Advisory Committee (MAC) Risk Management Assessment Workshop |
Data Conversion | 10,521 | Live Register customer profiling |
Polaris HR Ltd | 9,623 | Personnel Investigations |
Prospectus Ltd | 6,624 | Management Advisory Committee (MAC) Review |
Dr. Muireann Cullen, Nutrition & Health Foundation | 5,850 | Advice in relation to healthy eating & specialised diets (Dietary Supplement Allowance) |
UCD Bursar's Office | 5,227 | Patterns & Trends Report (Family Affairs Unit) |
Fujitsu Services CFS Ireland | 3,150 | DRIM Preparation & Design of Workshop |
National Council for the Blind | 2,500 | Accessibility Consultancy Services |
Edmond Cussen | 1,800 | Document Records Information Management (DRIM) Peer Review |
Alldocs Limited | 736 | Capture of Documents in Electronic Format |
Red Dog Design Consultants | 436 | Design Consultancy |
Sign Language Interpreting Service | 145 | Sign Language Interpreting |
YEAR: 2008 |
CONTRACTOR | € | PURPOSE |
Bearing Point | 5,432,151 | Support & Maintenance of SDM Production System and Widows & Widowers (Contributory) Pension Schemes Project |
Fujitsu Services | 1,645,112 | Payment & Agency Reconciliation Project |
Hewlett Packard Ireland Limited | 1,147,424 | De velopment work in relation to corporate intranet portal and Office Systems Modernisation |
Bayberry | 676,147 | Payment & Agency Reconciliation (business & organisational change) |
Naked Objects | 435,120 | Business Objects Modelling Advice and Expertise (Service Delivery Modernisation Programme) |
Accenture | 368,573 | Strategic Review of Client Eligibility Services |
Hewlett Packard Ireland Limited | 363,446 | Consultancy support on migration of systems to Microsoft Exchange |
PM Centrix | 336,242 | DSFA Website Redesign |
Accenture | 260,387 | Systems Design & Development (General Register Office) |
Grant Thorton | 183,781 | Strategic Review of Customer Facing Services |
Mel Cousins | 172,365 | Equality Review of Social Welfare Code |
ERSI | 150,000 | Assessment of impact of tax and welfare policy |
Ernst & Young | 120,000 | Information Security Support |
Deloitte | 118,403 | IS Audit Consultancy |
Hewlett Packard Ireland Limited | 81,266 | Implementation of Centralised Infrastructural Management System |
WRC Social & Economic Consultants | 77,552 | Review of Activation & Family Support Programme |
Millward Brown | 65,606 | Family Income Supplement - Uptake Research Project |
ERSI | 51,847 | National Employment Action Plan (NEAP) Evaluation |
Core International | 38,920 | Travel & Subsistence Claim Processing |
Inpute Technologies | 38,784 | Digital Documents |
Lan Communications | 37,455 | Network Security Consultancy |
Rits Information Security | 30,454 | Forensic Investigation Services |
Fujitsu Services | 27,116 | Oracle Financials |
ERSI | 24,200 | Live Register Customer Profiling |
Core International | 20,092 | Time & Attendance System |
Computer Associates | 19,965 | Implementation of Centralised Infrastructural Management System |
Microsoft Ireland Ltd | 17,120 | Implementation of Centralised Infrastructural Management System |
Core International | 17,034 | Corepay development & Upgrade |
ERSI | 16,000 | Measurement & analysis of levels of consistent poverty |
Camille Loftus (OPEN) | 14,000 | Welfare to work review |
Conal Devine Associates | 10,905 | CORE Functions - Organisational Design/Development and Configuration & Transition Management |
Peoplesoft | 8,057 | Human Resource Management Support |
Accenture | 5,569 | DSFA Corporate Taxonomy |
Technical Guidance | 5,392 | Pensions Policy Report |
Open Interface | 484 | Website Design (Office of Social Inclusion) |
YEAR: 2009 (from provisional accounts) |
CONTRACTOR | € | PURPOSE |
Bearing Point | €4,857,016 | Support & Maintenance of SDM Production System |
Bearing Point | €1,713,129 | Medical Referral Case Management Project |
Fujitsu Ireland Ltd | €1,612,214 | Payment & Agency Reconciliation Project (PARP) |
Hewlett Packard Ireland | €1,268,170 | Consultancy support on migration of systems to Microsoft Exchange |
Bearing Point | €1,265,948 | Widows & Widowers (Contributory) Pension Schemes Project |
Bayberry Consulting Ltd | €502,458 | Payment & Agency Reconciliation Project (PARP) - Business and organisational change |
Naked Objects Group Ltd | €216,906 | Technical Development Advice (Service Delivery Modernisation Programme) |
Naked Objects Group Ltd | €169,857 | Business Objects Modelling Advice and Expertise (Service Delivery Modernisation Programme) |
Accenture | €152,297 | Business Process Improvement |
ERSI | €150,000 | SWITCH Model |
Microsoft | €138,310 | Security of ICT Services |
Microsoft | €135,160 | Migration from HP Office Server to MS Exchange |
Hewlett Packard Ireland | €106,187 | Migration from HP Office Server to MS Exchange |
Accenture | €103,313 | Ongoing Support & Maintenance of Civil Registration System (General Register Office) |
Inpute Technologies | €101,187 | Digital Documents |
Deloitte & Touche | €99,732 | Information Systems Audit Consultancy |
Ernst & Young | €98,415 | Provision of a Security Partner to provide ongoing Information Security Support |
ESRI | €64,265 | Analysis & Measurement of Deprivation & Poverty in Ireland |
PM Centrix | €42,470 | Departmental Website Redesign Project |
A&L Goodbody Solicitors | €32,659 | Pensions Policy Advice |
ESRI | €26,031 | National Employment Action Plan Evaluation |
ESRI | €24,300 | Live Register Customer Profiling |
WRC Economic Consultants | €19,440 | Review of Activation & Family Support Programme |
Core International | €14,410 | Development of Travel and Subsistence Claim Processing System |
Fujitsu Ireland Ltd | €8,458 | Upgrade to Department's Financial Systems |
Deloitte & Touche | €6,560 | Provision of Forensic Investigation Services |
Core International | €5,589 | Development and upgrade of payroll system |
Red Work | €2,843 | Design Support |
Open Interface Ltd | €232 | Social Inclusion Division Website Maintenance |
CONTRACTOR | € | PURPOSE OF CONSULTANCY |
BearingPoint Ireland Ltd. | 1,249,626 | Support & Maintenance of SDM Production System |
BearingPoint Ireland Ltd. | 748,932 | Medical Referral Case Management Project |
BearingPoint Ireland Ltd. | 582,641 | Non Contributory Suite Project |
Hewlett Packard Ireland Ltd. | 77,980 | Office Systems Modernisation |
Naked Objects Group Ltd | 68,648 | Technical Development Advice (Service Delivery Modernisation Programme) |
Naked Objects Group Ltd | 53,410 | Business Objects Modelling Advice and Expertise (Service Delivery Modernisation Programme) |
PM Centrix Ltd | 47,248 | Website Redesign - Maintenance Agreement |
Hewlett Packard Ireland Ltd. | 46,410 | Certification of Unemployment by Mobile Phone Project |
Fujitsu Ireland Ltd | 44,976 | Payment & Agency Reconciliation |
Economic & Social Research Institute (ESRI) | 32,000 | Poverty Measurement Research |
Core International | 6,432 | Online P60, PRD60 & Income Levy Certificate |
BearingPoint Ireland Ltd. | 3,572 | Widows & Widowers (Contributory) Pension Schemes Project |
Red Dog Design | 2,270 | Design & Supply of Icons |
Camille Loftus | 1,800 | Support relating to Feasibility study on Introduction of Single Social Assistance Payment for People of Working Age |
No comments