Tommy Broughan (Dublin North East, Labour)
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Question 313: To ask the Minister for Transport his views on the establishment of consumer representative panels for Dublin Bus, Bus Éireann and Irish Rail; and if he will make a statement on the matter. [17978/09]

Noel Dempsey (Meath West, Fianna Fail)
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It is important that public transport providers consult regularly with their customers, whether through customer panels or otherwise, on their service needs. Iarnród Éireann has informed me that regular meetings are held with a number of consumer representative panels that are in place to represent the interests of rail passengers on their key commuter routes. Dublin Bus and Bus Éireann have informed me that as part of their customer charters, a comprehensive customer feedback process exists. Market research is carried out by both companies. In addition, both companies have specific accessibility consumer panels. Dublin Bus is also setting up a customer consultation process in the coming months as part of the implementation of the recent Deloitte recommendations.