Damien English (Meath West, Fine Gael)
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Question 234: To ask the Minister for Enterprise, Trade and Employment the number of complaints received by his Department in 2005, 2006 and to date in 2007 by members of the public; and if he will make a statement on the matter. [30199/07]

Micheál Martin (Cork South Central, Fianna Fail)
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My Department has a formal complaints procedure in place since 2003 to deal with any complaints from members of the public about the manner in which the Department delivers on its Customer Charter. The Department ensures that any complaint received from a member of the public is properly investigated and responded to and also ensures that, where possible, the causes giving rise to any complaint are rectified. My Department received no formal complaints in accordance with this procedure 2005 or 2006 from members of the public. To date in 2007, the Department has received 2 complaints.