Written answers

Tuesday, 6 December 2005

Department of Enterprise, Trade and Employment

Traveller Community

9:00 pm

Photo of Charlie O'ConnorCharlie O'Connor (Dublin South West, Fianna Fail)
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Question 284: To ask the Minister for Enterprise, Trade and Employment the special arrangements in place within his Department and at the point of service delivery to meet the needs of the Traveller community; and if his attention has been drawn to particular difficulties experienced by members of the Traveller community in accessing services. [37596/05]

Photo of Micheál MartinMicheál Martin (Cork South Central, Fianna Fail)
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I am conscious of the importance of responding to the needs of an increasingly diverse customer base, including minority groups like the Traveller community. The 2004-07 customer service action plan of the Department of Enterprise, Trade and Employment sets out its commitment to a focus on fair treatment and the accommodation of diversity as a necessary basis for quality service. As the action plan states, the Department will avoid any procedures and practices which may be inadvertently discriminatory to such groups. Its policies and services are designed to ensure that the rights established by equality legislation are fully respected. I am not aware of particular difficulties being encountered by the Traveller community in its dealings with the Department. The Department has put in place a complaints procedure that can be utilised by its customers if they have difficulties accessing the services it provides.

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