I like the concepts of a new management development capability programme and a programme to improve the standard of customer relations management in the industry. The proposal to encourage management employee partnerships will have a great deal of success. Currently, there is too high a turnover of staff in certain sectors of the tourism industry. If employees are given the opportunity to enjoy the fruits of their efforts by tying their success to that of the company, they are more likely to stay. There should be a significant increase in efficiency and productivity if this proposal is given the attention it deserves.