Oireachtas Joint and Select Committees

Wednesday, 15 May 2024

Joint Oireachtas Committee on Jobs, Enterprise and Innovation

Impact of Artificial Intelligence on Businesses: Discussion

Mr. Eoin O'Reilly:

I echo what other witnesses have said and I welcome the committee's report that was published before Christmas on some of the things with which we are concerned, such as workplace surveillance and all of those things. There is some really good work done in this regard.

Like Mr. Lee from PwC mentioned, we are seeing many of our clients think about AI and GenAI as an assistant and in the context of augmentation rather than replacement. Many of our customers say they still know that the differentiation in their businesses comes from the people. Their people interact with customers and they need to retain that. While they can have GenAI help, their people are probably still the most important part of their businesses.