Ms Hilary O'Meara:

I will not repeat what Mr. Lee has said but to build on that, it is very important that you bring your employees on the journey. As I mentioned, that is one of the three imperatives. There are two things. Building on what Mr. Lee said about trust, you have to communicate with employees and let them know how this technology is going to be used, what the impact is on them and why it is important to use it, and bring them on that journey with you to build that trust. They also need to be skilled and re-skilled to be able to use that technology.

I will ask Mr. Hannigan to share a real-life example to give the committee the real meat of how these technologies will help. As a way of thinking about it, every single person in Accenture has been trained on GenAI, from the person who answers the phones through to the CEO and globally. Our leadership team have been immersed for the last six months in deep learning around GenAI so we are confident to talk about it, we understand it and we are not afraid of it. We then bring our people on the journey with us. For every new piece of GenAI, we have a portal that outlines what is going into our workforce around artificial intelligence and what is coming, and we are having that dialogue with employees. I think everybody needs to be doing the same.

From the point of view of job satisfaction, we know we have a lot of job vacancies in Ireland and we know many people have to work incredibly hard to keep up. This technology can help as a service support, a co-pilot or an assistant to people as they do their work. It can save them from doing some of the more challenging and administrative parts of the job and free them up to do some of the more interesting parts.

Mr. Hannigan might be able to share one of the examples.