Oireachtas Joint and Select Committees

Thursday, 18 January 2024

Public Accounts Committee

Appropriation Accounts 2022
Vote 37 - Social Protection
Social Insurance Fund 2022
Report on the Accounts of the Public Services 2022
Chapter 13 - Regularity of Social Welfare Payments
Chapter 14 - Ex gratia Payments of €1.4 million to Social Welfare Branch Managers
Chapter 15 - Raising Social Welfare Overpayments
Chapter 16 - Recovery of Welfare Overpayments
Chapter 17 - Actuarial Review of the Social Insurance Fund

9:30 am

Mr. John McKeon:

At the moment, we have 90 different schemes and services. I will not count them up but I have two and a half pages of schemes that are available online. We continue to do that. Most of the Department's main schemes are now available for online service delivery. For example, during the year we put additional needs payments online and the working family payment online. I will give an indication of the benefit that has. Deputies are sometimes right at this committee and at the social protection committee. We used to have 30,000 or 40,000 people on the working family payment or the family income supplement. When people looked at it, they said that there should be more people on those schemes, based on looking at the economy. Since the payments have gone online, the number of applications each month has increased from approximately 600 to approximately 900. Approximately 70% of applications are now being taken online so we have seen a significant increase online. The Department is ambitious to do this. We had originally set a target of having 50% of our services online by 2025, and we are now up at more than 70%.