Ms Jane Howard:

The first thing I would say is that we have learnt an enormous amount, not only on the point the Deputy is making. One learns every day, but we have certainly learnt an awful lot as we have gone through this process.

I was smiling because I absolutely agree that for a current account, you would think it could be a lot easier. It gets more complex, though, when it is something like an overdraft because every bank has to make sure that it is following its policies in terms of its lending, its risk appetite and looking at where it now has concentrations of risk. It is not as easy for an overdraft but that is not to say it could not be easier than it is today.

I absolutely understand why the Deputy would think it would be easy to transfer a current account. We do not have a full-switch service here, as we do in other countries where it is much easier. It is not at the press of a button, as the Deputy described, but it is much easier in other countries.