Mr. John Conlan:

We have done extensive workforce planning, especially in the Passport Service. Between ourselves and the Public Appointments Service, we have run four temporary clerical officer competitions in the last six months. At the moment, we have an attrition rate between job offers and people coming in of at least 30% of people not taking us. We have done a lot of work on it and I will give the committee a note on that. We have a detailed plan in place.