Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

Given we are moving to an online or a mostly online system, the Department might also give us a note on workforce planning because that will obviously have a bearing on dealing with the current backlog. I am sure it is very frustrating for the Department but all of us have found it an incredible experience trying to deal with people who are getting on to the Department. They are losing money because they have made commitments, using the Department's timelines, to presume they were going to have a passport and it then does not arrive. It is highly problematic from that point of view.