Oireachtas Joint and Select Committees

Wednesday, 23 June 2021

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

General Banking Matters: Permanent TSB

Photo of Marie SherlockMarie Sherlock (Labour)
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I thank Mr. Crowley and his team for appearing before the committee. I acknowledge his commitment to retaining the existing branch network and indeed I think he committed to expanding it. However, I want to ask about the form that will take. I am conscious that in a number of its branches PTSB is withdrawing the cash desk service and moving to automated machines. I believe the number of such branches is 44 and Mr. Crowley might confirm that. We saw those actions taking place in April and then again this month. On the future plans for the network, how many more branches is PTSB intending to move to automated machines only? I ask because there is a sense, which I share, that it is a lesser service or a lesser presence in the community when compared with a branch that has a number of staff, as opposed to perhaps one or two, actually operating in the branch.