Ms Fionnuala Ní Bhrógáin:

I will respond briefly first if I may and then we can hear from Ms Plunkett. In terms of what the workers can do collectively, we need to recognise that, as has been mentioned a couple of times by contributors, this is a new form of work in Ireland and globally, but some of the work that the moderators are doing models regular call centre work on an office-based model. In terms of it being a new form of work, there are workers out there, in particular in the United States, who have come together collectively and formed a trade union and they have gone up against the global tech giants and made considerable gains for themselves and their colleagues. They have given each other the strength to come out collectively and raise those issues that affect them, not always directly in the context of their terms and conditions but in many cases in the United States they are raising issues of ethics around how platforms are being used and what contracts the employers are signing with various bodies. In my humble opinion, it is through coming together collectively as workers in the trade union that they can exercise their collective power. Fundamentally, what many contributors have identified is that there are no social media platforms without content moderators. They are the power behind these social media platforms. Without them, we do not have a safe public square and these companies do not have a product. Once content moderators come to realise the strength of their collective power, that is when they are going to start to see and achieve real improvements in their lives and their terms and conditions. I would welcome Ms Plunkett's thoughts.