Ms Derville Rowland:

That could be an example of dual pricing at work, that is, business lines being run at a price that is lower than what is called the technical pricing, that is, profit pricing. It could result in some people initially getting a price less than the cost of the risk and other costs but seeing their payments increasing over time to more than that. This is an example of where the cross-subsidisation that Mr. Cullinan referred to - winners and losers in the internal pricing models of the business - could be at play.