Mr. Niall Gleeson:

On the communication side, we have a national control centre and a national customer centre. That is effective for the entire country. It is not localised and is not relying on individuals' knowledge and so on. We have separate numbers for customers to dial in and we have numbers for elected representatives. I am relatively new in the position, but reading into it there is a single point of contact. For the customer it should be seamless. They do not see those various points of connection. The Senator understands them but the customer just rings up that number and reports a leak, and we take it from there. To me, the system is working.