Mr. Michael O'Leary:

The goal of the system is that there would be a single point of contact for the customers. There may be things going on behind the scenes between Irish Water and the local authority but when the customer rings our call centre that call should then be actioned and our call centre should then get back to the customer. If this is breaking down in any area I would be happy to hear from the Senator and we could investigate the particular issues. With all these things, we always aim for continual improvement. From our perspective the customer is centre stage and the call centre is there to serve the customer.