Ms Rachel Downes:

That was due to a lack of staffing at that stage. When Caranua opened, it received nearly 2,000 applications in the first two or three months, but only four application advisers were sanctioned. The numbers were so overwhelming in the beginning that all they could focus on were the applications and ensuring that payments and funding supports were made. As we have developed, we have been able to take a breath every so often and see what is or is not working and what we need to change. In one way, it is a shame that we are only progressing, developing and putting improved practices in place as we are winding down.