Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

That is precisely the conclusion I have reached. That is a criticisable failure. I accept that there were staffing issues, that it was chaotic and that large numbers of applications and expectations had to be dealt with. However, Caranua should have anticipated that this was a very vulnerable group. We deal with people coming through our door all the time and one has to work harder with some groups if there are literacy issues, where they might need help filling in application forms, and so on. They require more time but one should anticipate that. It appears that the people who were more able to engage with Caranua, such as those who had done better in life and perhaps bought a house, as opposed to those in a more precarious position, did better out of the fund at the beginning. That concerns me.