Mr. Damien McCallion:

An information line is available for each of the screening programmes. There are escalation points within that structure, for example, when clinical matters are raised. Queries can come into the programme from multiple sources. I accept that there is scope for improvement in bringing all of the communication channels together. They can be strengthened through the information line, the correspondence or various other means. While I accept what the Deputy said when he described Ms Healy's case, I would say things have improved over time. The CervicalCheck line which would have received a very small number of calls in previous years received tens of thousands last year. The number of calls has reduced this year. One of the key factors that, understandably, caused concern for women was the delays they encountered as they waited for their test results and tried to understand where they were at. That is something at which we are looking. We have seen a decline in the number of calls as a result of the improvement in turnaround times. It is hoped this will be of assistance as attempts are made to strengthen the communication loop. I accept the point that it needs to be improved. There is an information line in place. The challenge relates to the multiple sources that can be used to raise queries. We need to make sure they are brought together in a more unified manner. Our new CEO will look at trying to bring all of those areas together. People can communicate with the programme in five or six ways. I accept that there is a need to try to improve it.