John Brassil (Kerry, Fianna Fail) | Oireachtas source

If we go back to the very start of this issue, we will see that it was all about a lack of communication. It is important to have confidence in this important service. Many things have got lost in the ether. Issues have developed out of issues. At the end of the day, did anybody really know what the whole thing started about? For me, it was always about communication. The case I am raising, after 18 months, is another one in which the woman involved is not happy with the level of communication. That is obvious from the questions she has asked me to put on her behalf. We are still learning lessons. We need to highlight these issues. If we do not highlight them, we will never get this right. The line of communication on such a sensitive issue should be the first priority of the officials. Can I get an answer to the question I asked about the helpline?