Pearse Doherty (Donegal, Sinn Fein)
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That brings me back to my original question. KBC has made the commitment to the committee. I appreciate that but it is an absolute disgrace that KBC has so many customers not on the right tracker rate. While it has made a commitment to this committee, it has not done so to the 2,500 impacted customers. It wrote to them on 5 January stating clearly that if the bank had not concluded a review of the customer's mortgage account before the end of March 2018, it would provide them with a further status update at that stage. Why did KBC not tell them they would put them back on the proper rate at the end of month?