Ms Dara Deering:

To be fair there have been many challenges around customers and customer expectations. As soon as we concluded the review, which we did on 20 December, and we made a statement about impacted customers, our first priority was to make sure those customers knew they were impacted. Our second priority is around getting the payments out for the customers who had been identified back in October. That has been done. The third priority was to move towards how quickly we could get these accounts back on a rate. The quickest we can get them is by the end of February at the latest. Clearly, customers are talking to us every day. That is part of the ongoing engagement.