Paul Murphy (Dublin South West, Solidarity)
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Mr. Byrne made reference in his opening statement to difficulty compounded by limited legacy IT systems and operational failures in AIB and EBS when they merged in 2011. I am dealing with the case of an EBS customer who seems to fit into this category. He is in communication with the bank in terms of redress etc. and it has said that he should have been sent a letter and it thinks he may have been sent one, including his entitlement to a tracker mortgage but it cannot locate it. Would that be something related to this in the sense that a communication has been lost as a result of the systems being reconciled?