Mr. David O'Callaghan:

Perhaps I could come in here. I became chairman at the beginning of 2014. The previous chairman resigned on health grounds. What I found was an organisation that was overwhelmed by the number of applications. I found an organisation that was understaffed and that did not have proper processes in place. It took time to get those right. The board put them down as a priority. To give the committee an idea of how understaffed the organisation was, in 2015 we got in Mazars, which is an organisational consultant, and it said we should have 24 staff to deal with the volume of work we had. The Deputy can imagine how difficult it was to work with four or five.