Oireachtas Joint and Select Committees
Wednesday, 22 March 2017
Committee on Public Petitions
Engagement with Financial Services Ombudsman
1:30 pm
Seán Sherlock (Cork East, Labour)
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That is fair enough. I recall it now. Please forgive me.
We have a new development in the motor industry regarding the provision of 0% finance. The personal contract plan, PCP, is one model and there are others. I have anecdotal evidence that people have taken out a PCP product. It is so prevalent at this stage that I do not think I will offend anybody by naming the brand. The anecdotal evidence I have been hearing is that after people have paid the interest and it comes to paying back the principal, they get the shock of their lives because they never read the small print. They then realise they must pay a capital amount in financing the car. Have the delegates received complaints of this nature or have they had any interaction with the finance houses on ensuring customers of these products have absolute knowledge of what they are buying into and what the permutations will be at the end of the lifetime of these products?