Oireachtas Joint and Select Committees
Thursday, 2 March 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion
10:00 am
Mr. Ger Deering:
We were very conscious of that. The figure provided does not fully reflect the achievement in that some of that 1,500 identified were very difficult legacy cases. That is why they were there. In some cases - one in particular - there had been the exchange of documentation with legal representatives for a number of years. We got them in to mediation for one day and they resolved their complaint.