Ms Ann Nolan:

Okay, well, I think it's fair to say that the Department has implemented a huge change of management programme from, basically, 2009-2010 to date because we could see that there were shortfallings ... shortcomings in the way we were organised. And John, in his unique, inimitable way, contributed very positively to that change but it had started before he arrived - the Wright report, it indicated quite a lot of changes - and has continued after he's left, but he certainly brought some very positive things to that and contributed very positively to that.