Brendan Ryan (Dublin North, Labour)
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I congratulate the INOU on the very important work it has done. If I were employed within the Department of Social Protection, I would be examining it closely and trying to use it in some way. The sample used was quite small and I suppose Intreo is relatively new. Does the INOU intend to carry out further work in this area or will the survey stand alone? I congratulate Mr. Stewart on his submission because he presented it in the form of suggestions rather than focusing on the negatives that emerged on foot of the INOU's work. That aspect is to be admired. He stated that staff who have good people or interpersonal skills should be allocated to front-line roles. This suggests that feedback may have indicated that some of those who are dealing with the public may not possess the necessary interpersonal skills. Will the representatives from the Department indicate the degree to which the performance of staff is monitored? If people complain about particular case officers, what action can the Department take? Has it already taken such action in the interests of addressing any shortcomings which might exist?