Mr. John Tuohy:

A pilot test is always sensible when one is deploying a new system, but I have one reservation. The system as designed is a good system and is innovative and workable, but its implementation is the key issue. The company that has been awarded the contract to implement it is Capita and it now needs to work with the stakeholders to ensure it brings everybody's concerns on board at this stage. Possibly, it would be advisable for it to conduct a pilot before it goes live throughout the country. This is to do with implementation rather than design. The design is sound, but we need to watch carefully how it is implemented and ensure the views and concerns of all the stakeholders are taken on board.