Mr. Kevin O'Brien:

I will address those two points. On the first point, it has been a long journey for Eircom over the past 15 years, from having nobody else on its network to having many operators using its network. A very significant area of activity for ComReg during those 15 years has been the engagement with Eircom to make that happen. We look closely at the key performance indicators of how Eircom treats other operators compared with itself. In 2013, we would have taken a compliance case at the end of which Eircom paid a penalty because we discovered that some of the indicators for one type of wholesale product were different for Eircom compared with other operators. We engage with Eircom and look at the facts of the treatment of the other operators using Eircom's network. Eircom has been improving over time in this respect, but the journey is not yet complete in terms of the wholesale service Eircom provides to other operators. We hear anecdotal stories but we must look for the evidence and we make our decisions on the facts.

In terms of consumer awareness of the role of ComReg, we do a great deal of outreach, and use social media and all the other channels one would expect a public body to use. We certainly welcome members talking to their constituents or other stakeholders about ComReg and making them aware of what we do. We have close working relationships with other bodies, for example, the National Consumer Agency, which is a statutory body and the Consumers Association of Ireland, which is a voluntary body. We work closely with bodies such as these in order that they can talk to people who might raise complaints or issues with them. We do a great deal in that space and we can always do more.