Oireachtas Joint and Select Committees
Wednesday, 9 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Permanent TSB and AIB
11:00 am
Mr. Shane O'Sullivan:
Outside of a third party representing a customer within the framework of MARP and the CCMA, there is an appeals process. The appeals board is independent of the decisions made in the unit I manage. The appeals board meets on a daily or weekly basis to consider appeals from customers and often, original decisions are overturned, for good reason. This is how customers can respond directly in terms of decisions we make on their behalf.