Michael McGrath (Cork South Central, Fianna Fail)
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Mr. Joyce raised what I believe to be the key issue, the lack of consistency in the approach of the banks. It is an issue I have been raising for some time. The solution one gets and whether one gets a solution at all depends completely on one's bank. We see the cases that are being resolved by the mortgage holders group with AIB, for example, while other banks have a very strict policy of no debt forgiveness whatsoever. While I accept that there must be an element of commercial discretion when banks are making decisions, it is a very frustrating experience for borrowers not knowing where they stand or what criteria are being used to assess their case. The outcomes are very different and depend on what bank one is with. What can we do to fix that?