John McGuinness (Carlow-Kilkenny, Fianna Fail)
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I appreciate what Mr. Burke is explaining but how many people did the HSE train, regardless of the level of queries, for the call centre? That is what I want to know. What was the cost of the training and of running the call centre? They are important issues. I also want to know how much of the cost of the communication network, outsourced or not, has been factored into the budget for 2014. Mr. Burke said that some local health offices would be geared up to handle aspects of the medical card queries so we will have a local element back again. Has that been costed and how many staff will be in place? Could we have the cost of training, the cost of staff and where they might be located in the context of 2014?