Oireachtas Joint and Select Committees
Thursday, 14 November 2013
Public Accounts Committee
2012 Annual Report of the Comptroller and Auditor General
Chapter 22 - Eligibility for Medical Cards
1:10 pm
Mr. Patrick Burke:
You will appreciate, Chairman, that when one has a call centre one might expand it and contract it as the need arises. We designed responses to particular levels of query. There could be a question such as where one gets a medical card. That is a level one question that could be answered or a person could be pointed to a website. As one goes deeper and someone starts to talk about their specific case that is something we would handle internally.
No comments