Mr. Chris Davies:

Glass repair is a service that has been offered in the industry for at least 20 years. By coincidence, Belron started offering repair as a service because we believed if stone damage could be repaired, depending on size and location, it would be a cost-effective service for our customers. To make sure we answered the question of safety, we worked with TRL in 2000 to develop our understanding of the implications for safety. As correctly fitted laminated windscreens rely on the plastic interlayer for their operation, we did not damage that at all and the findings indicated there were no safety implications from repair. In regard to second-hand glass, we are a profit making organisation and we love to have the opportunity to sell a new piece of glass. However, provided that the glass is in perfect condition and is installed in a safe manner, using the correct materials and process, it is fine.