Ms Pauline McCabe:

I said at least 90%. The rate frequently runs to approximately 95%. In the case of death-in-custody investigations, the rate is usually 100%. There is nothing particularly significant about the ones that are not accepted. They may not be accepted by the service because it feels it may not be able to deliver on them for practical reasons. From time to time, evidence pertaining to an individual complaint may suggest a decision was not appropriate, respectful or prison service compliant. We may recommend that somebody should be compensated over a matter but the prison service, for various reasons, may refuse to accept that. I do not automatically accept its view in that regard. If, on examination, we really do feel the failure to implement one of our recommendations was quite unjust, we try quite hard to achieve change. On occasion, and if necessary, we go to other people who may be more willing to recognise the justice of the recommendation and implement change. We try to ensure the recommendations are relevant, deliverable, achievable and cost effective. There will be times, albeit very occasionally, on which a decision might be regarded as disproportionate, for example.