Mr. Justice Alan Mahon:

In relation to the other points the Deputy made, far more cases are sorted out in the internal complaints system than ever come to my office. It does work. Mr. O'Connor has reminded me that last year out of 18 complaints that went into the Defence Forces internally, only one came to my office. It is important there is a robust internal grievance system because a lot of complaints get sorted at that level. If they come to my office, people are defensive and it is less likely it will get sorted out. A lot of the complaints get sorted out within the Defence Forces' complaints system.