Mr. Owen Keegan:

I am happy to say that we did get extra resources in 2024 and a significant number of additional staff. This has brought our dispute handling time down to the agreed key performance indicator, KPI, with the Department. I can give the Deputy more information on that. We are constantly in negotiation with the Department about resources. It is a very dynamic environment. As the regulatory environment changes, we make our case to the Department and the Department has been very supportive. We are in discussions with the Department at the moment because major changes are imminent. We put in a case for additional resources and there will be significant fall-out from that.

We are very satisfied with regard to complaints. There has been a very significant reduction in complaints regarding our service. We can give the Deputy more details on that.