Ms Rosemary Steen:

I am happy to give more details about that. Thanks to the investment mentioned by the Cathaoirleach, we processed 11,047 dispute cases in 2024, while 5,290 adjudication and mediation hearings were held. That was up 34% on 2023. We held 1,302 tribunal hearings, up 74% on 2023, which is a really significant jump in the number being processed. We issued 4,207 determination orders, which would have been up 41% on 2023. While we accept that there were issues, we worked very hard as a team to resolve them. The average time to process a mediation case was seven weeks for the applications received and processed in 2024. We have now digitised that whole experience and very successfully launched a new service last week. That investment is already showing. A total of 1,000 disputes are on this new digital platform - our new dispute resolution centre - and we are very confident that we will be able to continue to process disputes more efficiently towards the end of this year. We are very pleased that we have made those service improvements.